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Foire aux questions

  • Where are the cabins located?
    Our cabins are located in the Portneuf region, 2h30 east of Montreal and 50 minutes north of Quebec! More specifically, these are located within 3 municipalities: Lac-Sergent, Saint-Raymond-de-Portneuf and Léonard-de-Portneuf. 🏡 Please note that the exact address of the chalet you have reserved will be communicated to you 1 week before the start of your stay.
  • I would like to bring my dog. Is he welcome in the chalets?
    Several cabins allow the presence of animals! Look for the dog icon to find the chalets where the option is available.
  • We would like to be by the water. Which cottage should we choose?
    Many of our cabins have direct access to a lake or a river! Look for the waves icon to find the cabins where the option is available. 🌊 Note that the lakes to which you will have access are not large enough to allow the presence of motor boats. If you want to take advantage of a larger body of water, Lac Sergent and Lac Saint-Joseph are very close to our chalets! For those who would like to have access to a beach, Plage Eau Claire is the ideal place! Go to the “Activities” section of our website for all the details.
  • We are only 2 to want to stay in a chalet. Is there an impact on the price?
    The price of stays is not influenced by the number of people present. It varies according to the chalet chosen and the dates selected.
  • There will be a person with reduced mobility during our stay. Which cottage should we choose?
    Inaugurated in December 2021, La Voisine is the first chalet of the Tourisma family to be fully adapted for people with reduced mobility! Everything has been thought out in order to offer the most freedom to people requiring, for example, a wheelchair or crutches. Visit the “Our chalets” section for all the details about La Voisine. Psst! Other chalets will be adapted for people with reduced mobility. Stay tuned!
  • We would like to have access to an indoor fireplace. Which cottage should we choose?
    Several of our cabins have an indoor wood-burning fireplace. Look for the fireplace icon in the listings to find out which chalets the option is available.Psst.. Don't forget to bring wood!
  • What is the cancellation policy?
    In case of cancellation at least 30 days before the start of your stay, a full refund is made. If the cancellation takes place between 15 and 30 days before the stay, a fee corresponding to 50% of your stay, plus the associated taxes, will be charged. If the cancellation takes place 15 days or less before your stay, all the costs related to your stay, plus the associated taxes, will be charged. With respect to gatherings or the risk of Covid-19 cases, our cancellation policy remains the same. Since we are able to offer our services, possible changes related to gatherings are a consumer's risk. In order to minimize the risks, we suggest that our customers take out cancellation insurance with their banking institution. Please of course validate the criteria and terms with them.
  • How does booking my stay work?
    To make a reservation, simply click on the “Book” icon at the top right of this web page. You will then be able to select your dates and the desired chalet. The following steps are very clear and intuitive. In case of problem or uncertainty regarding the procedures, our agents will be happy to assist you! If you wish, you can also make your reservation in person over the phone by calling us at 1 (833) 724-2538. Make sure you have the necessary payment information on hand and we'll take care of the rest!
  • How does the payment for my stay work?
    At the time of booking, 25% of the costs related to your stay will be charged. One week before your arrival in the chalet, the remaining 75% will be deducted automatically. In addition, a $500 deposit will be pre-authorized at the same time. Note that this amount is a pre-authorization; the money will therefore only be blocked and will not come out of your account. Once your stay is over and the inspection completed, the amount will be released. It will be available approximately 10 days following the end of your stay, depending on the terms of your banking institution.
  • When will I have the information related to my stay?
    Private information related to your stay such as the exact address, the door code and the Wi-Fi network code will be communicated to you 1 week before your arrival in the chalet. 🏡
  • What are the arrival and departure times?
    Arrival in the chalet is at 5 p.m. and departure is at 11 a.m. If you wish to enjoy the chalet longer, you have the possibility of adding the options of early arrival and/or late departure to your stay. These allow you to take possession of the chalet at 12 p.m. (noon) and leave at 5 p.m. Please note that these options are dependent on the availability of the chalet. Thus, in the event that a group arrives on the day of your departure, the late departure option would no longer be possible. If this is the case, we will notify you as soon as possible of the change in arrival and/or departure time and we will reimburse you for the option concerned in full.
  • Will I have access to a spa during my stay?
    All our cabins have their own private spa accessible year-round! 😎
  • I intend to make an indoor and/or outdoor fire. Is the wood provided?
    All our chalets have outdoor fireplaces and many of them also have an indoor fireplace. Look for the fireplace icon to discover cabins that give you access to an indoor fireplace! 🔥Please note that we do not provide wood for indoor and outdoor fireplaces. However, you can get some at a hardware store near the cabins.
  • I would like to use the BBQ. Will it be available?
    BBQs are only available during the summer season. The only chalet with a year-round BBQ is the Chasse-Galerie since it is sheltered in the summer kitchen! 😋
  • I will be working remotely during my stay. Will there be network?
    All our chalets allow you to connect to a Wi-Fi network. The name of the network and the associated code will be communicated to you 1 week before your arrival in the chalet. Please note that some chalets do not provide access to a signal. Thus, if you want to make calls with your cell phone, you can connect to Wi-Fi calls. In addition, all our chalets have a functional telephone at all times.
  • Is there a fondue or raclette stove at the chalet?
    All our chalets are equipped with a fondue stove and a raclette stove. However, we recommend bringing an extension cord to ensure you have access to an electrical outlet.
  • I am unable to use a device provided in the chalet. What should I do?
    Refer to the instruction binder available in the chalet. If the device concerned is not mentioned, contact us by phone or email and we will be happy to help you!
  • Will I have access to a pool table?
    Two of our cabins have a pool table, the Pin Royal and the Chasse-Galerie. Please note that the Pin Royal pool table is smaller than the standard tables due to the limited space in the living room.
  • What should I do the day of my departure?
    The day of your departure, you will receive an email telling you what must be done before leaving the premises. Tasks include picking up your trash cans and putting bed sheets in the wash. These tasks make it possible to lighten the work of our maintenance team; it is for this reason that we do not add a maintenance fee when booking a stay!
  • How will I get my security deposit back?
    The security deposit will be released automatically approximately 10 days after your departure from the chalet. So you don't have to do anything! REMINDER: The security deposit is a pre-authorization and not an invoiced amount. The $500 deposit remains blocked in your account, so you won't see a refunded amount in your history.
  • I enjoyed my stay very much and would like to leave a review! How can I do?
    You can leave a Google review for the chalet you stayed at or simply email us at 😍
  • I would like to stay informed of promotions and news from the company. What should I do?
    You can subscribe to our newsletter and follow us on the following platforms: Facebook, Instagram and LinkedIn. 👀
  • I would like to offer suggestions for improvement to the team. How can I do?
    We are always open to your suggestions to improve our service and improve our offer!You can send us your comments by filling out the online form sent to you following your stay or simply send us an email at
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